Refund policy
Last updated: September 13, 2026
Short version: Every item is printed for your order after you place it. Nothing sits in a warehouse. Because of that, we do not take returns or exchanges for change of mind or for the wrong size. If your item arrives damaged, defective, or misprinted, we replace it or refund it — tell us within 30 days of delivery.
Why returns work this way
Quantum Apothecary is print on demand. Each backpack, bag, shoe, and hoodie is manufactured to order by our production partner and shipped directly to you. There is no stock room, so there is nothing to return an item into, and a one-off print carrying a specific artwork has no second buyer. We would rather tell you that plainly up front than bury it.
Damaged, defective, or misprinted items
If an item arrives damaged, flawed, or printed wrong, we will replace it at no cost to you or refund it in full. Your choice.
Report it within 30 days of delivery. Email tonicthoughtstudios@gmail.com with:
- Your order number
- A clear photo showing the problem
- A photo of the packing slip that came in the parcel
The photos are not a formality. Our production partner requires them before they will approve a reprint, and a claim without them stalls. Keep the item and its packaging until the claim is settled, and do not ship anything back unless we specifically ask you to.
Sizing
There is a size chart on every product page. Measurements differ between garment types and between manufacturers, so read the chart for the item in front of you rather than going by the size you usually wear. We cannot take a return or exchange because an item fits differently than you expected.
If you are between sizes or unsure, email before you order and we will go through the measurements with you. That takes a day and costs nothing, and it is the only real way to get this right.
Colour and print
Product images are digital mockups. Printed colour can shift slightly depending on the fabric and the run, and screens vary. Small variation is normal and is not a defect. A print that is obviously wrong — misplaced, cropped, smeared, the wrong artwork — is a defect, and that we will fix.
Lost or undelivered packages
If tracking shows the parcel delivered and it is not there, check with anyone else at the address, your building, and any place the carrier leaves parcels. Packages marked delivered often turn up within a day or two.
If it has not appeared, or if tracking stopped moving and the parcel never arrived, email us. Claims need to reach us within 30 days of the estimated delivery date so we can still file with the carrier. After that the carrier will not consider it and neither can we.
Wrong or incomplete addresses
We ship to the address you enter at checkout, exactly as entered. Check your order confirmation the moment it arrives.
If the address is wrong or incomplete and the parcel is returned to the production facility, we will contact you and can send it out again once you cover the reshipping cost. The same applies to parcels returned because nobody claimed them or because customs charges went unpaid. If you spot the mistake before the item goes into production we can usually correct it for free, so write immediately rather than waiting.
Changes and cancellations
Email us as soon as possible. Before an item enters production we can change or cancel it. Once production has started — usually within a day of ordering — we cannot, because it is already being made.
How refunds are paid
Refunds go back to the original payment method. Banks generally post them within 5 to 10 business days. Original shipping is refunded when the whole order is refunded for a fault on our side.
Your statutory rights
Nothing in this policy limits any right you have under the consumer law of your own country.
Contact
Email tonicthoughtstudios@gmail.com with your order number in the subject line. We answer within 2 to 3 business days.
Quantum Apothecary, by STUDIO 137 and Tonic Thought Studios
Minneapolis, MN 55406, United States